For laboratory & research use only — not for human or veterinary use
Vantage Peptides
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Refund & Return Policy

Vantage Labs LLC · Research Use Only

1. General Policy — No Returns on Shipped Products

Due to the nature of research compounds — including temperature sensitivity, regulatory considerations, and the need to maintain cold-chain integrity — we do not accept returns on products that have been shipped or opened. Once a product leaves our facility, we cannot guarantee that it has been stored under proper conditions, and we cannot resell returned items.

2. Qualifying Issues — When We Will Make It Right

If any of the following occur, contact us within 7 days of delivery and we will resolve the issue at our discretion, which may include a replacement, store credit, or refund:

We may request photos of the damaged or incorrect product and packaging as part of the resolution process.

3. Non-Refundable Situations

Refunds and replacements are not available in the following cases:

4. Order Cancellations

You may request cancellation of an order before it has been dispatched. Once an order has shipped, it cannot be cancelled. To request a cancellation, contact us immediately via WhatsApp, text, or email. If your payment has already been processed, we will issue a full refund to the original payment method.

Crypto and P2P payments: Cryptocurrency refunds are issued as store credit at the full USD value of the original order by default. If you prefer to receive your refund in the original cryptocurrency, we will send it at the prevailing exchange rate at the time of refund — please note that this amount may differ from your original payment due to market fluctuations. Refunds for Zelle, Venmo, and Cash App payments will be returned via the same method at full USD value.

5. International Orders and Customs

As stated in our Shipping Policy (vantagepeps.com/shipping-policy) and Terms of Service (vantagepeps.com/terms), it is the customer's sole responsibility to confirm that the products ordered are legal to import in their destination country.

We do not provide refunds, replacements, or credits for orders that are seized, held, or destroyed by customs or any government authority. By placing an international order, you accept this risk.

6. Lost Packages

If your order does not arrive within the estimated delivery window (see our Shipping Policy at vantagepeps.com/shipping-policy), contact us and we will investigate with the carrier. If the package is confirmed lost by the carrier, we will reship the order or issue a refund at our discretion.

Packages marked as "delivered" by the carrier are considered received. If you did not receive a package marked as delivered, contact us within 48 hours and we will work with the carrier to investigate.

7. Refund Processing Times

8. Chargebacks

We encourage customers to contact us directly before initiating a chargeback or payment dispute with their bank or payment provider. We are committed to resolving issues quickly and fairly. Filing a chargeback without first contacting us may result in delays in resolution and suspension of your account while the dispute is under review.

9. How to Contact Us

For any refund or return inquiries, please contact us within 7 days of delivery:

Please include your order number, a description of the issue, and any relevant photos. We aim to respond within 24 hours.